Shipping Information

At Aquilona, we are committed to delivering our premium kitchenware to your doorstep with the utmost care. We partner with reliable global carriers to ensure your order arrives safely and promptly.

1. Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays).

  • You will receive a notification email with a tracking number once your order has shipped.

2. Shipping Rates & Delivery Estimates

We offer competitive shipping rates tailored to the delicate nature of our products.

Destination Shipping Method Estimated Delivery Cost
United States Standard Shipping 5 – 8 Business Days Free on orders over $75
United States Expedited Shipping 2 – 4 Business Days Calculated at Checkout
International Global Standard 10 – 18 Business Days Varies by Country

Note: Delivery times are estimates and may vary due to external factors like customs processing or carrier delays.

3. Specialized Packaging for Fragile Items

Our collections—including fine glassware, ceramics, and hand-carved wood—require extra protection. Each item is individually inspected and secured in premium, eco-friendly protective packaging to prevent breakage during transit. We take every precaution to ensure your "Aquilona experience" begins perfectly from the moment you open the box.

4. International Shipping & Customs

Aquilona proudly serves culinary enthusiasts worldwide. Please be aware that:

  • International orders may be subject to import duties, taxes, and customs fees levied by the destination country.

  • These charges are the responsibility of the recipient. Aquilona has no control over these charges and cannot predict what they may be.

5. Tracking Your Order

Once your package is dispatched, you will receive an email containing a tracking link. You can follow your order's journey directly on our website or through the carrier's portal.

6. Address Accuracy

Please ensure your shipping address is correct at checkout. We are unable to redirect packages once they have left our facility. If you notice an error, please contact us immediately at service@aquilona.com.

Contact Our Logistics Team

If you have any questions regarding the status of your shipment or specific delivery requirements, please reach out to us:

  • Email: service@aquilona.com

  • Phone: (+1) 8747210941

  • Office: 2516 BANCROFT WAY, BERKELEY, CA 94704, USA