Refund & Return Policy

At Aquilona, we take immense pride in the craftsmanship and quality of our premium kitchenware. If your purchase does not meet your expectations, we are here to ensure a smooth and professional return process.

1. 30-Day Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be:

  • In the same condition that you received it.

  • Unused, unwashed, and in its original packaging.

  • Accompanied by the receipt or proof of purchase.

2. Damaged or Broken Items (Special Care)

Given the delicate nature of our collections (glassware, ceramics, and fine wood), we take great care in our packaging. However, if your order arrives damaged:

  • Please inspect your order upon reception.

  • Contact us immediately at service@aquilona.com within 48 hours of delivery.

  • Include clear photos of the damaged item and the shipping box.

  • We will send a replacement at no additional cost or issue a full refund.

3. Non-Returnable Items

Certain types of items cannot be returned:

  • Gift Cards.

  • Final Sale Items: Items marked as "Sale" or purchased during a clearance event.

  • Used Kitchenware: Due to hygiene and food safety standards, we cannot accept returns on items that have been used for food preparation.

4. How to Initiate a Return

To start a return, you can contact us at service@aquilona.com.

  • If your return is accepted, we will send you instructions on how and where to send your package.

  • Note: Items sent back to us without first requesting a return will not be accepted.

  • Unless the return is due to our error (wrong or damaged item), customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be automatically processed to your original payment method within 5-7 business days.

  • Please remember it can take some time for your bank or credit card company to process and post the refund.

6. Contact Us

For any questions regarding your return or refund, please reach out to our concierge team:

  • Email: service@aquilona.com

  • Phone: (+1) 8747210941

  • Mailing Address: 2516 BANCROFT WAY, BERKELEY, CA 94704, USA